top of page


Tropicana Freight has created this privacy statement in order to demonstrate our firm commitment to privacy. This document discloses our information gathering and usage practices. For additional information about Tropicana Freight, please review our Terms & Conditions.

Use of your information
Tropicana Freight does not sell or rent your personal information to third parties.

Tropicana Freight collects personal information about you through your use of the Services and the Website, including your registration details and information relating to your use of the Website and the content you access.

Tropicana Freight may use this personal information to help us provide the Services to you, to verify your identity, to enforce or apply our terms and conditions, to protect the rights, property, or safety of Tropicana Freight, our users, or others, for internal research purposes, for promoting and marketing other Tropicana Freight products and Services to you, and for any other use that you authorise.

We release account and other personal information only when we believe release is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Tropicana Freight, our users, or others. Government agencies with statutory roles enabling them to request data from us includes but is not restricted to Police and Treasury. Members can contact Tropicana Freight to ask whether such information has been provided.

Where Tropicana Freight contracts third parties to undertake various services, we may provide those third parties with personal information required to fulfil those services.  These contracted services may include sending you letters for address verification, or conducting research for Tropicana Freight to ensure the Services we provide you are relevant and personalised to your interests. Tropicana Freight may also use third party customer relationship management services to manage customer agreements, enquiries, and generate reports for internal use.  We will require any third party to undertake strict precautions to protect any personal information against unauthorised use or disclosure.

It is the policy of Tropicana Freight to send our members email throughout the buying process and other email they elect to receive, in addition to customary business communications (payment confirmations, etc.). Further, it is our policy to immediately remove any member from any mailing list upon the member's request. In addition, Tropicana Freight will send newsletters and other communications to members. Newsletters will contain clear and obvious instructions for how the member can remove himself or herself from that mailing list.

We do use email as a means of receiving feedback from our members, and we encourage you to email us with your questions or comments.

Membership registration
Our site's registration form requires you to provide us contact information and may also require demographic information. Your contact information is also used to contact you when necessary.

Updating your personal information
Tropicana Freight provides you with ways in which you can update your personal information, including changing your email address, password, phone number, etc.

Delivery address details
Tropicana Freight enables you to save one or more of your delivery addresses which we will store against your profile.

Control of your password
You are responsible for all actions taken with your user name, email address and password, including fees. Therefore we do not recommend that you disclose your Tropicana Freight password to any third parties. If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting Tropicana Freight, especially if you access Tropicana Freight from a shared computer.

Credit and debit card security
We work diligently to protect the security of your personal information, including credit and debit card information.

We protect your credit and debit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. Tropicana Freight retains only partial card details.

Information that you share on Tropicana Freight may also be accessed by applications using Tropicana Freight's API.

In most cases, only publicly accessible information is made available through the API. However, some applications enable you to interact with Tropicana Freight in a way that requires you to login. To do this, you will need to go through a secure process on Tropicana Freight called OAuth, and agree to let the application connect to your account. The API never shares your login details with anyone.

If you allow an application to connect to your Tropicana Freight account, the application will retrieve information that is normally only available when you're logged in.

Cookies and local storage
Tropicana Freight uses various technologies, including cookies and local storage, to collect and store information about you when you visit Tropicana Freight.

Cookies and local storage allow us to store information (including your personal information) in a file on the device you use to access Tropicana Freight. We use cookies and local storage to deliver information and fresh content specific to your interests and to improve the experience of using Tropicana Freight. Cookies and local storage are widely used.

Tropicana Freight uses "session" cookies to temporarily store information to help you use Tropicana Freight. This information is used to deliver the right content to you as you use Tropicana Freight and avoids unnecessarily asking you to log in. Session cookies expire immediately when you close your browser or are deleted after 30 minutes of no activity on Tropicana Freight.

Tropicana Freight also uses "persistent" cookies and local storage to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit Tropicana Freight each month). Persistent cookies allow us to track users on Tropicana Freight and helps us identify users abusing the Tropicana Freight service. A persistent auto-login cookie is also stored when you select the "remember me" option when logging in. The auto-login cookie is removed if you log out.

Tropicana Freight also participates in Google's AdWords pay-per-click advertising programme. AdWords advertisements appear on Google's search result pages and on the Google Display Network.  Tropicana Freight ads may also appear on other websites in the Google Display Network.  Google uses cookies to target ads to you, including to measure the number of Google users that click on certain advertisements and visit certain Tropicana Freight pages, or who complete certain actions on Tropicana Freight (like adding an item to a Wishlist). 

Photos often contain EXIF data.  EXIF data may include location information, such as when and where each photo was taken, and details of the device used to take it. If you upload photos that include EXIF data to Tropicana Freight , we will store this information and use it to better understand the use of photos on our site and to help us provide a safe marketplace. Your device may allow you to opt out of providing location information. 

Other information we collect
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

Membership removal
If you wish to have your registration removed from our directory for any reason, you may send us an email requesting this.

Updates to our information practices
From time to time, we make changes to our information practices or alter the functionality of our website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Tropicana Freight .

If you have any questions about our privacy policies or any other matter, please contact us.

bottom of page